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3 Ways to
Empower Your Intranet
with AI Capabilities
AI is everywhere these days. From smart speakers to self-driving cars, artificial intelligence is transforming the way we interact with technology and the world around us. But what about the intranet? Is AI just a hype or can it actually enhance the employee communication and collaboration experience?
In this blogpost, we will explore how AI can empower your intranet with new capabilities and benefits, such as content creation, Q&A bots, decision assitance based on company policies, and more. We will also share some tips on how to implement AI in your intranet successfully.
Read on to find out how AI can take your intranet to the next level.
1. Content creation
The most obvious use case for AI in an intranet is content creation. Content is the lifeblood of any intranet, but creating engaging and relevant content can be time-consuming and challenging for busy employees.
AI helps by generating content suggestions, headlines, summaries, keywords, images, and more, based on the topic, audience, and tone of the intranet page. This saves time and effort for the content authors, and also improves the quality and consistency of the content. However, content creation with AI should not be a separate process, but rather integrated into the content authoring experience. This way, the content authors can easily access the AI-generated suggestions and choose the ones that best fit their needs and preferences. They can also edit, modify, or reject the suggestions as they see fit. The AI system can then learn from the feedback and improve its outputs over time. By integrating AI into the content creation process, you empower your intranet with more dynamic and diverse content that appeals to your employees.
.png?width=2000&height=1237&name=image%20(1).png "AI content creation interface")
AI content creation interface
2. An AI assistant at your fingertips
Another way to enhance your intranet with AI is to provide an integrated chat bot – an AI assistant which fits your companies policies - that answers employees' questions about internal procedures. For example, the AI assistant can help employees with HR questions about leave requests, IT policies such as use of social media, or safety procedures in case of fire drills. This enables them to find answers independently and relieve experts from repeated employee questions.
The chat bot is also available in a mobile app, enabling frontline workers to benefit from the same service. The chat bot uses natural language processing and understanding to analyze the employees' queries and provides relevant and accurate answers from the intranet content. It also learns from the employees' feedback and improves its responses over time. By providing an AI assistant, you make your intranet more responsive and helpful to your employees' needs and questions.
An AI assistant on an intranet page answering an employee's question
3. Augmented search
Another way that AI improves your intranet experience is by enabling augmented search. This feature allows you to use natural language to ask questions and get relevant answers from your intranet content. For example, you can type or say “I’m looking for the HR policy which was written by Liam and which was published in 2024” and the AI assistant will understand your query and return the document you need. This is possible thanks to natural language processing and semantic understanding, which enable the AI to analyze your words and match them with the metadata and content of your intranet documents. Augmented search saves you time and frustration by helping you find what you need quickly and easily, without having to browse through multiple folders and ages or use complex filters.
An augmented search interface using natural language
Conclusion
These are just some of the ways that AI can enhance your intranet experience and help you work more efficiently and effectively. By using natural language processing, machine learning, and smart automation, AI provides you with personalized, relevant, and timely information and assistance. Whether you need to search, create, or decide, AI supports you along the way. One example of an intranet solution that is integrating these kind of features into its product is Powell Intranet, which offers a modern and user-friendly platform that adapts to your needs and preferences.
